Shipping & Delivery

We make and ship orders to every corner of the world from our location in Osaka, Japan.

Production time. Every piece is made by hand once you order. Production takes 1 week for most products; 2 weeks for Small Size Replicas, Trays, Wall Clocks, Mini Bowls, Handbags and Purses, Smartphone Stands, Bag Charms, and Pass Cases; and 3 to 4 weeks for Life-Size Replicas, counted from the day your payment is confirmed. Full details are set out in our Legal Notice. The delivery estimates below are transit time only, starting the day your package leaves Osaka, and do not include production time.

Orders within Japan. Domestic orders are shipped by Yamato Transport（クロネコヤマト）. The estimates below apply to international shipments.

Shipping cost. The figures below are estimates. The amount actually charged is calculated at checkout from your destination, the weight of your order, and the method you select, and is charged in Japanese yen.

International Shipping Options

Airmail is the more economical option compared to EMS. Depending on the country, delivery averages 6 to 15 days. In rare cases it runs longer, anywhere from three weeks to a few months.

Airmail orders are not insured and do not include online tracking. Without a tracking number, we have no way from our end in Japan to follow up on a package that does not arrive within the estimated window.

Depending on the country, delivery averages 2 to 6 days. Customs inspection can occasionally add a little time.

EMS packages are insured against loss or damage up to 20,000 yen (about US$130) and include online tracking. They cannot ship to APO or AP addresses, though PO boxes are fine.

Track EMS deliveries here: https://www.post.japanpost.jp/index_en.html

Shipping Insurance

Our replicas are delicate, handmade pieces, so we strongly recommend EMS. It is insured against loss or damage and comes with tracking, which makes it the safer choice for anything fragile. Fake Food Japan is not responsible for delays within the destination country, or for the loss or damage of uninsured packages such as those sent by Airmail.

If an insured EMS parcel does not arrive, contact us as soon as possible with your order number. Japan Post allows an inquiry to be opened two months after the shipment date, so there is a waiting period before the claim can begin. Once the claim is settled, we pass on the compensation recovered, which may include the shipping you paid. EMS compensation is limited to 20,000 yen per shipment, and we are unable to refund any amount above what the claim pays out. Airmail shipments that do not arrive cannot be traced or refunded.

Items that arrive damaged are handled separately from lost parcels. See our Refund Policy for how damaged, defective, and incorrect items are dealt with.

Customs Tariffs

All international shipments are sent on DAP terms (Delivered At Place). The import of a product from Japan may be subject to import VAT, customs duty, clearance charges, or brokerage fees in the country of delivery. Any such charges are the responsibility of the recipient, are set by the destination country, and are outside our control, so we cannot calculate or quote them in advance. Please check the applicable rates with the customs authority of your country before ordering.

If a package is returned to us because the recipient declined to pay these charges, the terms in our Refund Policy apply.