FAQ

No. The listed prices are the retail price. Shipping costs are calculated and added during checkout.

Prices are shown in Japanese yen and include Japanese consumption tax where it applies. Orders shipped outside Japan are export transactions, so Japanese consumption tax is not charged on them.

We do not collect your own country's VAT or duties at checkout. All international shipments are sent on DAP terms, which means your local customs authority or courier may charge import VAT, duty, and clearance fees when your order arrives. Any such charges are set by your country and are the responsibility of the recipient.

Every item is made by hand once you order. Production time is counted from the day your payment is confirmed:

Life-Size Replicas: 3 to 4 weeks
Small Size Replicas, Trays, Wall Clocks, Mini Bowls, Handbags and Purses, Smartphone Stands, Bag Charms, Pass Cases: 2 weeks
All other products: 1 week

Custom commissions are quoted individually. Production begins once we receive a deposit of at least 50 percent of the agreed amount, and typically takes six to eight weeks from that date, sometimes faster for simple single pieces, and longer for large or high-volume orders. Shipping time is additional to the production times above. Full details are in our Legal Notice.

We accept credit and debit cards (Visa, Mastercard, American Express, JCB) through Shopify Payments, as well as Shop Pay, PayPal, and Google Pay or Apple Pay where your device or browser supports them. *You do not need a PayPal account to complete your purchase.

Payment is taken automatically at the time you place your order. Production begins once your payment has been confirmed.

Nothing is wrong. Our store's currency is Japanese yen, and all orders are charged in yen.

The currency selector on our site converts the prices you see into your chosen currency for reference only. It does not change the currency you are billed in. The checkout total, and the amount charged to your card or PayPal account, are in Japanese yen. Your bank or card issuer applies its own exchange rate, and may add a foreign transaction fee. To check current conversion rates yourself, you can visit https://www.x-rates.com/calculator/.

Fake Food Japan ships around the world. If your country is not listed during checkout, please let us know through our contact page so we can provide a price quote and make arrangements for you to receive your order.

Please see our Shipping & Delivery page.

You may cancel at any time before your order is dispatched. Email us at info@fakefoodjapan.com with your order number. Once an order has shipped it can no longer be cancelled.

Because every item is made to order, we do not accept returns or exchanges for change of mind. Please double-check your order before completing your purchase. See our Refund Policy for full terms.

Email us at info@fakefoodjapan.com within seven (7) days of receiving your order, attaching photographs of the damage and quoting your order number. Please keep the original packaging, as the carrier may need to inspect it.

Damaged items are refunded rather than replaced, and you do not need to send the item back. This applies to orders shipped by EMS, and within Japan by Yamato Transport, because those services carry compensation cover. Airmail is not insured and we are unable to refund damage to an airmail shipment. Full terms are in our Refund Policy.

If you chose EMS (Express Mail Service), please visit Japan Post's tracking site here and enter your tracking number to check your package's delivery status. If it still has not arrived, contact us with your order number. Japan Post allows an inquiry to be opened two months after the shipment date, so there is a waiting period before a claim can begin. Once the claim is settled, we pass on the compensation recovered, up to the EMS limit of 20,000 yen per shipment.

If you chose airmail, please understand that no tracking number is provided, so we are unable to trace the package once it has shipped, and airmail shipments that do not arrive cannot be refunded. For airmail orders, we ask that you contact your local post office to ask whether they have received any packages from Japan addressed to you.

We handle requests in both English and Japanese. Please email us at info@fakefoodjapan.com.