FAQ
Do the prices listed include shipping?
No. The listed prices are the retail price. Shipping costs are added during checkout.
Is value added tax (VAT) included in the listed price?
No. Our prices do not include VAT, and we do not collect VAT at checkout. Depending on your country, your local customs authority or courier may charge import VAT and duties when your order arrives. Any such charges are set by your country and are the responsibility of the customer.
How long will it take to complete my order before it is shipped?
Under normal circumstances, a customized item takes at least 4 weeks. Our existing life-size replica items take around 3 to 4 weeks. Other accessories such as keychains and magnets can take anywhere from a few days to 2 weeks. Please check each product page for more detailed timing.
How do I pay for an order?
Fake Food Japan accepts payment by credit or debit card and by PayPal. *You do not need a PayPal account to complete your purchase.
When will my card be charged?
Once we have confirmed the details of your order, your credit or debit card, or your PayPal account, depending on the method you chose, will be charged.
At the final checkout screen, the total with shipping shows in JPY rather than USD, EUR, GBP, AUD, and so on. What should I do?
Our store's default currency is JPY, so the final checkout screen shows the total in yen. You can rest assured that this yen figure is the correct converted amount.
Our payment processors, Stripe and PayPal, handle all currency conversion internally, and your card or PayPal account is charged the appropriate amount when your order is completed. To check current conversion rates yourself, you can visit https://www.x-rates.com/calculator.
Where do you ship your products?
Fake Food Japan ships around the world. If your country is not listed during checkout, please let us know through our contact page so we can provide a price quote and make arrangements for you to receive your order.
How much is shipping, and how long will delivery take?
Please see our Shipping & Delivery page.
How do I cancel my order?
Once an order has shipped, it can no longer be cancelled. Please double-check your order before completing your purchase.
I placed my order and received the shipping confirmation email, but my order has not arrived. What should I do?
If you chose EMS (Express Mail Service), please visit Japan Post's tracking site here and enter your tracking number to check your package's delivery status.
If you chose airmail, please understand that no tracking number is provided, so we are unable to trace the package once it has shipped. For airmail orders, we ask that you contact your local post office to ask whether they have received any packages from Japan addressed to you.
How can I contact customer service at Fake Food Japan?
We handle requests in both English and Japanese. Please email us at info@fakefoodjapan.com.
